ShopGoodwill Reviews

ShopGoodwill has an overall rating of 2.7 based on 83 reviews. Customer feedback on ShopGoodwill is mixed: ShopGoodwill reviewers highlight positive aspects like wide variety of unique items, competitive pricing, user-friendly bidding process, good customer service, which strongly appeal to bargain hunters, collectors, thrift shoppers, online auction enthusiasts. However, ShopGoodwill is often criticized for its shipping costs can be high, occasional item misrepresentation, slow processing times, limited return policy.

2.7/5.0

83 reviews

5 Stars

1

4 Stars

8

3 Stars

3

2 Stars

5

1 Star

6

All ShopGoodwill Reviews (83)
Jane-mcalary
May 24, 2026
"I’m just really happy that this…"
I’m just really happy that this helps support local jobs. It feels good knowing my purchase can make a difference in the community...
CASTELLO
May 09, 2026
"Refund took longer than I expected"
I’m a bit confused about why the refund took so long to come through. I thought it would be processed sooner, but it ended up arriving late. At least I got it in the end, but the wait was a little frustrating
MichaelStafford_96
April 25, 2026
"Bad timing, but still really frustrating"
I ordered about two weeks ago and it still hasn’t even shipped. Maybe I just caught them at a bad time, but the tracking doesn’t tell me anything useful and support basically just says to keep waiting. Frustrating experience overall, and I don’t think I’d order from here again
michaelslaney9241
April 21, 2026
"Not exactly right, but they made it fair"
My item showed up a little different than what I was expecting from the description, so I reached out to support. It did take a couple days to hear back, which was a bit annoying, though it wasn’t the end of the world. They reviewed everything and ended up giving me a fair refund. Not a perfect experience, but they handled it reasonably.
colleen_Jefferies74
April 20, 2026
"I enjoy browsing goodwillfinds because you can..."
I enjoy browsing goodwillfinds because you can come across some decent deals, but the promo codes are really hit or miss. Since I’m usually trying to keep the total cost down, it’s frustrating when a coupon looks valid and then either says it’s expired or just doesn’t apply at checkout. It’s not a dealbreaker, but it definitely makes me think twice before buying when the discount suddenly disappears.
hello_charles818
March 22, 2026
"I guess the product or service might…"
I guess the product or service might be fine, but my tracking never updated at all and support didn’t get back to me. Maybe it was just a one-time issue, but it didn’t leave me feeling very confident.
PattiWeaver
March 16, 2026
"Great idea, but the site could be easier to use"
I really like the concept of goodwillfinds, and I’ve found myself wanting to browse because it feels like there could be some great deals and unique items on there. That said, actually using the site can be frustrating. The search results don’t always match what I typed in, and the filters either reset or don’t narrow things down enough, so browsing takes way longer than it should. I’ve even given up a few times when I was actually ready to buy something. I still think the idea behind the site is awesome, and I’d definitely use it more if the search and navigation were smoother
lilliemerrill7988
March 14, 2026
"Canceling Was More of a Hassle Than It Should Be"
I accidentally placed an order and tried to cancel it pretty much right away, but I couldn’t find a simple way to do it on the site. I ended up having to reach out to support, and by the time they got back to me, the order was already being processed. I know things can move fast with shipping, but based on this experience, I’d guess cancellations are probably frustrating for a lot of people here. A short window to cancel on your own would make a big difference. The site isn’t terrible, but this part was definitely annoying.
richard.Sharp
March 12, 2026
"Good item, slow and confusing shipping"
I really wanted to like GoodwillFinds, but my order was kind of a hassle. The tracking just sat there for days with no updates, so I kept checking back wondering if it had even shipped. It did eventually show up, but it took way longer than I expected. The item itself was totally fine, but the whole fulfillment and shipping process felt random. I’m not sure I’d order again unless I wasn’t in any kind of hurry...
james-Crum
February 22, 2026
"Checkout was a bit frustrating"
Payment took a few tries to go through, and the checkout page felt slow. I did get the order placed in the end, but it wasn’t exactly smooth. Not sure how to explain it, but the whole process made me second guess whether I should finish the order.
ginajohnson0516
February 09, 2026
"Shipping made a cheap hoodie not worth it"
I found a cheap hoodie I actually wanted and was ready to check out, but then the shipping was almost the same price as the hoodie. It was such a small, lightweight item, so it felt unfair. I understand shipping costs money, but the pricing felt random and way too high. Buying from Goodwill shouldn’t feel like you’re getting hit with a surprise at the last second. I just wanted a simple, affordable purchase, and that basic expectation felt totally ignored. I ended up leaving it in the cart because the shipping made it not worth it.
GuadalupeBaker_76
February 08, 2026
"I tried shopping on goodwillfinds.com and..."
I tried shopping on goodwillfinds.com and it was such a headache. The pages were loading really slow, the filters would randomly stop working, and my cart kept disappearing. On top of that, I kept getting asked to verify myself again and again, which got old fast. I was even kicked back to the homepage twice. The whole site just feels buggy and unstable right now, and I don’t think it’s worth dealing with until they fix it.
hello_maurine609
January 27, 2026
"Great variety, but sizes disappear fast"
I’ve ordered a few times over the past couple of months, and I always find a lot of random stuff that catches my eye. The only downside is that when I go back later, the size I want is usually gone. I just wish the sizes stayed available a little longer so I didn’t feel like I had to decide right away.
TheresaRobinson_20
January 25, 2026
"Pretty good experience overall on my phone"
I used the site on my phone and, for the most part, it worked well. The pages loaded without any real issues, and checking out was simple enough that I didn’t have to think too much about it, which I always appreciate. The only thing that stood out to me was that a few of the filters felt a little awkward to use on mobile, like they could be smoother or easier to tap through. Nothing major, but it did slow me down a bit while browsing.
DAWES
December 26, 2025
"Local pickup was simple enough"
I ordered a couple of things from goodwillfinds.com and picked local pickup since the store was right nearby. Seemed like the obvious choice, since there’s no point paying for shipping when you can just grab it yourself. The pickup counter was easy to find, and the whole thing was straightforward.

I’m giving it 4 stars because the email updates were a bit slow, so I wasn’t totally sure when my order was actually ready. But once I got there, it only took a few minutes, and the staff was friendly enough.
hello_terry516
December 24, 2025
"I’ve ordered from GoodwillFinds a few times…"
I’ve ordered from GoodwillFinds a few times now, even though I keep telling myself I should stop buying random stuff online. The prices are fair, and some things I found were way cheaper than what I’ve seen on other resale sites. Shipping can get a little pricey, depending on what you’re buying, but I kind of expected that and it still felt worth it overall. For me, the value has been good enough that I’d probably order again.
madeline_Hubbard91
December 20, 2025
"Not as described at all"
The listing made it sound like this was in good shape, but that’s definitely not what I got. Mine showed up with stains and some damage that weren’t mentioned anywhere. It’s really frustrating when the description promises one thing and the actual item is something else. Feels misleading, honestly.
Thomas_burnett01
December 12, 2025
"i mean, half the time I try..."
i mean, half the time I try to log in, my account just won’t let me in. It’s getting frustrating
robert_Dudley98
December 06, 2025
"Sturdy box, no issues"
The box was sturdy, the item arrived totally fine. Nothing fancy to report, just happy it showed up in good shape.
jameseverett6807
November 29, 2025
"Condition was not what I expected"
At first I was excited to get this, but that changed fast once I saw it. The condition was definitely not as described, and it was disappointing.

View More Reviews

Have a question about ShopGoodwill?
goodwill

ShopGoodwill Reviews

Coupons & Promo Codes

Customer Reviews

Ask a Question

Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.